In order to ensure data integrity of the membership database there are a number of items that you will need to contact the OWHA directly to have done.
Most registration and policy questions should be directed to the OWHA by calling (905) 282-9980, emailing firstname.lastname@example.org or visiting their website www.owha.on.ca
Q: How do we add someone new to have access to the ITSN database for our club?
A: An OWHA Association Registrar cannot register other Association Registrars, and ITSportsNet cannot do that for them either. Only the
OWHA can register OWHA Association Registrars.
There are 2 reasons for this:
o OWHA has a ‘screening process’ whereby they don’t give ‘just anyone’ access to their database, even at an Association level.
o The OWHA wishes to update their own non-ITSN records with the name of the new Association Registrar
Q: How do we merge 2 ID’s in the system for the same player?
A: You will need to contact OWHA at email@example.com to have any players merged.
Q: A member does not remember what email address they are signed up with, how do I find this information?
A: Go to Register> View/Manage Member> and enter in the first few letters of their last name. Click “Search”. Find the name of the member, and click “Select”. Look at the top of the page and click on details. Near the bottom, you will see “Email Address”…this is the email address that is in the system. You can let them member know, and they can go to your club website, and click on “forgot password” and it will be emailed to them.
Q: How do I Transfer a player to my club?
A: The Association who is receiving the new player logs into the Admin area and follows these instructions…
Click on ‘Register’ (top menu)
Click ‘View Manage ‘Member’ (left side menu)
Enter the First Name, Last Name and Birthday of the player you wish transferred to your association. Then click the ‘Search All’ button
Notes on step 3 above:
- Having to know the birth date of a player prevents an admin from ‘trolling around’ the OWHA database searching for players for poaching reasons, etc.
- The difference between the Search and Search All buttons is that Search searches the local database (i.e. the association’s own data) and a Search All searches the entire OWHA database.
Click the ‘Transfer’ button beside the person’s name (on the Search Results listing)
Click the ‘Submit Request’ button.
This will submit a request for transfer to the OWHA. Once the OWHA approves the transfer you will receive e-mail notification that the player has ‘arrived’ in your database.
Q: How do I register a Team Statistician?
Before registering anyone to any role, he/she must exist in your association's local database. To see if the person is in your database already:
1. Log into the Admin Area
2. Click on 'Register' (top menu)
3. Click on View Manage 'Member' (left side menu)
4. Type in the person's last name (first few letters of the last name is enough) and click the Search button. If the search results find the person in your database, carry on with registering him/her as a Team Statistician (instructions below).
5. If the person is not in your local database, put in the birth date (if known). If not known, and you are searching for an adult, try 1950-01-01 and click the 'Search All' button. If the search result lists the person you are looking for, click the 'Transfer' link beside his/her name, and submit a transfer request. You will have to wait for the OWHA to approve this transfer before proceeding.
6. If the person is still not found (after Search and Search All), click on the 'Add New' link (dark blue font) and add the person to your database.
To register a member in the role of team statistician:
1. Log into the Admin Area
2. Click, 'Register' (top menu)
3. Click 'Team Roster' (left side menu)
4. Click 'Show Roster'
5. From the Team Roster Official list, Click 'Add New Official' (dark blue font)
6. Search for the person’s name you will be designating as team statistician using the Search box
7. Once you find the Team Statistician’s name, click the “Sel” check box to the left of his/her record and choose “Team Statistician” from the Role Name drop-down box
8. Click the “Assign Selected Officials” button– this will add him/her to the roster but WILL NOT add this member to the list of players/team officials that will be on the Insurance invoice.
Q: How do change a team classification from one category to another after registration (from Atom A to Atom BB)?
A: From Register, Submit ITR, select the team, click on REQUEST UPDATE, make the change and SAVE then Submit for Approval.
Category may be updated until October 1st – after this date, a request for re-categorization form must be submitted.
Q: What is the difference between a Member Note and a Registration Note?
A: A member note stays with the player for the duration of their years registered with OWHA. A Registration Note is a note that will stay with the member for that current season only and will disappear once that season is over.